1. Assessment of Refund Requests

We assess refund requests on a case-by-case basis as there are usually unique reasons why a refund request is made. Please note, we may require documented proof that the quality of your order is low (e.g., scanned copy of your instructor’s feedback, Turnitin plagiarism report, etc.). Should you feel it necessary to make a refund request, we will immediately send your order to “Under investigation” and forward it to our Quality Assurance Department (QA).

2. Quality Assurance Evaluation

After comparing findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. In case we reimburse money because of mistakes or irrelevance to initial instructions, our QA Department, at its sole discretion, evaluates the quality of the paper and refunds an amount comparable to the percentage of incorrect content in the paper.

3. Cancellation Before Assignment

If an order is cancelled before a writer has been assigned, 100% of the funds are promptly returned to your ProjectVala wallet balance or original payment method. If a writer has already commenced work on the draft, an appropriate partial deduction for work delivered may apply.

4. Processing Timelines

Approved refunds are processed back through Razorpay / original banking channels within 5 to 7 business days, or instantly credited to your in-platform wallet balance.